LESLIES POOL SUPPLIES Reviews and Complaints

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  • Betty has a problem with the truth!

    I sold my house and my new home does not have a pool. In late winter when the products were on sale I had purchased a bucket of 3%u2019 Jumbo Chlorine Tabs (unopened) and a box of Power Powder Plus - pool shock (unopened) . I do try to be thrifty and enjoy saving $$. So when I tried to return the unopened products to the store on Greenway and Tatum I was informed they do not take chemicals back, with or without a receipt! Rather beat up verbally the clerk %u2018Wesley%u2018, I went home and call the corporate office. I was connected to Betty. She curtly and very rehearsed informed me that... More...
    (Shopping, Chain Stores)
  • Service of Pool Filter

    Several years ago, I had Leslie's pool supply replace all piping, pool filter and pump for our pool. I called them last week to ask that they come out clean the filter and inspect all of the equipment to make sure it was ready for summer. I also asked that they install LED lights to replace the existing lights. They arrived on Tuesday. Pulled the filter assembly and determined it needed to be replaced. Naturally my warranty period had expired. I asked them to give me a price to replace the filter assembly. The price quoted was more than a total new filter unit! I buy all of my... More...
    (Repair Services)
    mizpeaches's Picture   mizpeaches    0 Comments   Comments
  • Order for chlorine

    We have been longstanding customers of Leslies Pool supplies and have been pleased with their services until recently when I ordered incorrectly Chlorine tablets instead of Chlorbrite. When attempting to correct the order and determine how we could return the product we have not been given answers, just the run around with no one giving us direction what can be done. Now we are getting no responses which I could perhaps understand if I had been rude however that is not the case. I am now researching where else I can get pool supplies only because no one is giving us answers. Too bad. More...
    bobdeb51's Picture   bobdeb51    0 Comments   Comments
  • Defective Hayward $1500 pump

    Leslie's has the worst customer service of any company that I have experieced. I had to wait 2 weeks for a service call , the whole time the the pool is turning black and green......but they don't seem to care about that. The technician said everything was fine and wouldn't show up so Leslie's service in the Palm Springs , CA area wanted me to wait a whole month for the tech to come back......as he was supposedly all booked up. So that is 6 weeks with a defective pump that would not work......By now the water is completely black.....but Leslie's could care less. So... More...
    (Spa Services)
    kempgary's Picture   kempgary    0 Comments   Comments
  • Double service charge and trip charge for repair

    Service Department. A service tech came out and unclogged my pool pump on Dec. 2, 2013 which was filled with leaves. It took him 20 minutes. I asked him to also replace a sticking ball valve I had discussed with him on his last visit. He told me the ball valve is a standard item to carry but he didn't happen to have one that day. I called the service department two days later to see when he was coming back. They told me Sean (the tech) had left the company and that to replace the ball valve they would charge me another trip charge and another labor charge. That's a ripoff. More...
    (Repair Services)
    spellex's Picture   spellex    1 Comments   Comments
  • pool filter

    I have circulation problems after a new de filter was installed on oct.30 2013. I have been trying to get these resolved before a freeze. I have been stiffed on a scheduled repair after waiting for the technician all day without a call until well after the scheduled time promised. This is not what I spent $1500 dollars to worry about. The technician Al called me to inform me he could not get to me until Friday dec.6th. This will be to late to save my pool from freezing which is scheduled to come in on Thursday the 5th. I should have priority since I have had called and gone by twice in 20... More...
    (Repair Services)
  • leslies poor follow up on repair order

    requested 3 items,motor inop,clean filter,replace timer.7/18 tech arrived and gave estimate for motor.and said would turn in to store.when I called service later they did not no about order and said I should take order to store on 7/29.on 8/6 the morning tech no-showed and at 6pm joel v.installed motor but too late for filter clean.on 8/16tony replaced timer and cleaned filter,did good job.this resulted in third trip charge and once again pool was swimmable after a month of the initial call. More...
    (Repair Services)
    martww2's Picture   martww2    0 Comments   Comments
  • sold wrong chemicals for my pool

    I went to Leslie's Pool in Warwick, RI to purchase parts for my filter. While I was there, I decided to pickup some shock. I checked with the salesman to make sure I was buying the correct product for a pool using chlorine free chemicals which he said I was. When I was ready to use the product, almost a month passed. I poured the first packet into the pool and noticed it stated not for use with chlorine free chemicals. I took the other packet back and was told I couldn't return chemicals, plus 14-days had elapsed. I was so upset because it wasn't my fault I was sold the... More...
    (Spa Services)
    LeslieA's Picture   LeslieA    0 Comments   Comments
  • pool cleaner supplies and water balance

    I went to Leslies on Douglas Road in Roseville asking for assistance in balancing water levels. The seasoned employee took my water sample and very cautiously conducted all of the appropriate tests. I am a social worker, so I am generally a little chatty. This worker did not speak during the testing. He would ask additional questions ie.. " Are you going through a lot of chlorie etc..." After he completed his test, still nt saying a word, he proceeded to walk directly to the chemical isle. He used his highlighter to show me the names of chemiclas that I needed and the... More...
    (Home Improvement)
    Njmcnam's Picture   Njmcnam    0 Comments   Comments
  • Customer Service is terrible

    The employees and manager in the Hazlet, NJ store are terrible at what they do and appear as though they do not want to be there. I had a late start in opening my pool and after changing the sand, shocking, and adding algaecide, I was not seeing any results in cleaning the water. I took a sample to a young uninterested employee. She spoke to me like a robot, asking the usual questions, not caring a bit about my issue. I did this every day for a week and NOBODY took an interest, other than selling me more chemicals. Try this, try that. I will no longer patronize Leslie Pools until they clean... More...
    JB0954's Picture   JB0954    0 Comments   Comments
  • Leslies defective Hayward automatic pool cleaner

    We purchase the Hayward automatic pool cleaner which was advertised to clean my entire pool, but it was defective, and Leslie's pools would not refund me, or make it right. Leslie's and Hayward pool cleaner has false advertising to say that the automatic cleaner cleans to entire pool, as the pool cleaner just cleaned in a straight line and then went to the deep end of the pool and just sat there, not even moving. When i went back to the store two months later to get a refund, they stated they only have a two week refund policy! We had not used the pool cleaner for several weeks... More...
    snowman1's Picture   snowman1    1 Comments   Comments
  • Lone Wolf Colony broken spa

    We were having trouble with the spa turning itself off and not getting hot enough. Called Leslie's store number 390. Their representative (Efren) came out and told us that we needed several parts. I have the numbers if you care. He said they had to order the parts, gave me a price for parts and labor and asked me to sign the work order/invoice which I did. He left an came back almost instantly and said his boss told him to test the water for Calcium. He took a test sample with him. Told me he would call me back when the parts came in so we could fix the spa. This was on June 25, 2013.... More...
    (Spa Services)
    sbhorton's Picture   sbhorton    0 Comments   Comments
  • Leslies Pool, worst customer service ever Greensboro, NC Wendover

    I went to Lesies Pool Supplies to get a few things, I had to wait about 45 min. with my purchase on the counter, while the manager waited on another customer who had been there , he said " for two hours". So I waited patiently while other CUSTOMERS came and went. When my turn came to check out another customer walked in put her sample on the counter and the manager proceeded to wait on her. I did wait a bit longer because I didn't know if the product would be available at Lowes. This is not my worst experience at Leslie's Pools but its not my only one either. It's... More...
    (Repair Services)
    AItusk's Picture   AItusk    1 Comments   Comments
  • Leslies pool doesn't honor online pricing

    I have been a customer for years at the Parma Ohio location and have never had an issue until last week. I needed chlorine and found it online at Leslies for $84.99 so I went to the store to purchase it and found the in store price was $99.99. I asked the 16 year old that was close by to see why the price was $15.00 more here and he replied "what is the online price with shipping? They probably don't have to pay rent for a building like we do" What? Is this guy for real. I checked while standing in the store and found out with shipping the cost was still $10.00 cheaper than... More...
    mjdizzy's Picture   mjdizzy    2 Comments   Comments
  • Leslies Pool Supplies Rte 145 Whitehall PA

    Beware the "bring your water in for testing" scheme they have. I did that, and while waiting over half an hour noticed that every person was told they needed hundreds of $$ in chemicals to make their pools right. In my case the tab was $200. I did exactly as instructed, over 3 days, and water was no clearer, better, or more usable. In talking with two diff. pool company owners/experts, they laughed and said "ha ha we hear this all the time." It's a money making scheme. Skip the water testing and just keep your pool chlorinated, shock as needed, and you'll... More...
  • leslie pool supplies in paramus nj

    this morning i called leslie's to see if they had a product i needed. When asked if they had it in stock they replied "yes" for now. I explained i would be traveling from another state and did not want to make the trip unless i was able to obtain the merchandise. When I arrived at the store not one sales rep offered to assist us We found the item on our own and were literally pushed aside when a sales rep was trying to get to the same section of the display as we were. We were literally pushed aside (after traveling for over 20 miles) . We decided at that time not to make a... More...
    (Spa Services)
    poptart's Picture   poptart    0 Comments   Comments
  • On-line product purchase, will not allow return

    Purchased Pool Paint at Leslie's On-line ordering using manufacturers calculations and ended up having product left over. Leslie's will not allow me to return unopened and unused product. They also do not allow the product to be returned a retail store. This is bad customer service so beware. They were glad enough to take my money for ordering too much product but it is quite a different story when I want to return the over sold product. I do not see a reason to purchase from a vendor that treats their customers this way when there are so many other pool suppliers to choose from. More...
    (Home Improvement)
    jwehnpool's Picture   jwehnpool    0 Comments   Comments
  • Horrible Treatment from Assistant Manager. Massachusetts

    I purchased some supplies from this woman who portrayed herself to be THE store manager. She told me how to use the chemicals and what to do. I follow her directions to the T and it made everything worse. To boot I call back she refuses to listen nor answer my questions. I than went to return the products to find that i was told i couldn't. i confronted the young lady and her face became red her voice elevated and was speaking to me like I was dumb. I asked her what her name was and told her that I was upset. she than began to cry. This woman should not be employed with your company.... More...
    (Shopping, Chain Stores)
    pissedoff2013's Picture   pissedoff2013    0 Comments   Comments
  • Repair

    Service person(Robert) was surly and sloppy. He changed the sand in the filter and left stains all over the flagstone and cool deck. He also dumped sand on my lawn and left it there. When he came in for payment I asked if it was customary for the sand to be left on my lawn. He said no and asked if I had a shovel. Gave him a shovel and he removed some of it. Luckily I have a power washer and the stains came out(in 102 degree weather). He has no customer service skills and I won't be using Leslie's for anymore service. The service call # was1655144. More...
    (Repair Services)
  • 13823 W Hillsborough, Tampa, Florida 33635

    I've been doing business with Leslies for quit some time. Dislike Pinch A Penny. I had been buying my supplies from your Sheldon & Waters store until you opened the store in Oldsmar. Way to much turnover in the management in T&C.($1000's) I was very pleasantly surprised the Manager in Oldsmar is Tish Foxworth.. I got to know her at the T&C store and then she was gone? She is absolutely priceless. Knowledgeable, personable, helpful and generally a great person/employee. Please acknowledge her for what she is doing for your company. I personally am in sales and... More...
    (Home Improvement)
    casperfa's Picture   casperfa    0 Comments   Comments
  • Customer Service

    Mike in the N Dale Maybry store Tampa went out of his way to get me the best price on a pool pump motor. He was working by himself while everyone else was in a meeting.After phone tag back and forth due to counter customers he called me with a great deal. If this man is not promoted your doing your business a great disservice. Outstanding customer service even under pressure!... Bob More...
    (Repair Services)
    roram's Picture   roram    0 Comments   Comments
  • McClendon Household

    This guys overcharged us for our diagnostic visit over quoted price, brought the wrong parts when they showed up a week later, and then bumped us for the third trip for an office meeting! They knew that the third trip was scheduled for the absolute last day I had for the repair and the repairman said, "yeah-everybody thinks they can call us a week before their party and get stuff fixed." (this was 3 weeks after I called them-still no repair). On the Monday that I was bumped to(today), I spent the entire day waiting on them-with no show.When I called to asked where the repairman... More...
    (Repair Services)
    txkim's Picture   txkim    0 Comments   Comments
  • Best Customer Service Altamonte Springs 436

    I so love the customer service of the manager Joseph Lamothe. I am a new pool ower and explained to him to get me the chemicals to get me started. Instead of him giving me the chemicals he informed me that it would be best to bring him in a water sample so he can give me the correct chemicals. I was pleased with his honesty and he alway gave me a bottle to so I can return with my water. Joseph is now my #1 guy to solve my pool problems. GOOD Manager and really take his time to explain this. More...
    (Shopping, Chain Stores)
    Sandy79's Picture   Sandy79    0 Comments   Comments
  • inoperative sump pump

    Bought sump pump and found that it does not work, returned to store and Mgr. said yes it does work, well if it did work I would not have tried to exchange for a working one... FYI Mangaer Matt Annunziata not only rude but very smug and he thought he was above it all. I asked for as supervisor he gave me "Eddie" @631 225-1188 called all day today and phone only rings, assume phone # and Eddie does exist...I would like to speak to so,eone in charge. I am really doisappointed in how this matter was handles or I should say not handled...My name is Steven Berend, Ph # 6313272811. I... More...
    steven40b's Picture   steven40b    0 Comments   Comments
  • Broken sand filter

    I had Lesliies place a new sand filter last march and now it is broken and nonone wants to help me. they say i am out of luck! so now i have another 1200.00 to dish out to replace the sand filter that iwas supposed to last soem years. Their add says customer satisfaction is guaranteed. The person i spoke to on the phone did not even tell me that maybe by speaking to a manager something could be done. Her answer was a definte no, can't do anything for you. More...
    (Repair Services)
    cespinoza's Picture   cespinoza    0 Comments   Comments
  • restocking fee

    Received the robotic pool cleaner that I ordered online. It doesn't clean the walls or even a small 4in step. Called to return and was told of the 15% restocking fee. Was told the unit does as advertised. It says it cleans pool floors and cove. Was told by a very rude and condescending girl that if it's not damaged then I have to pay. Asked to speak to a supervisor and told that none were avail.and they would call me later today. Guess what, no calls. Spent thousands here in lat 3 yrs, but no more!! More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Jimbo1's Picture   Jimbo1    0 Comments   Comments
  • Free Pool Tests

    I went to Leslie's Pools at Holcombe and Buffalo Speedway in Houston, Texas,to get my water tested - a service they advertise. They asked what problem I was having and I said I was just checking to see how the water was doing. An employee named Zachry told me that I should not be asking for the service unless I had a problem or else I wouldn't need to buy anything. I told him Leslie's had been testing water for me for free for the last several years, without complaint. He said that it cost Leslie's $15.00 per test, reasoning that they were paid $60/hr and it took 15... More...
    hfc7's Picture   hfc7    1 Comments   Comments
  • scaming purchasers

    We took a water sample in, and was told we NEEDED to buy a bunch of stuff. We were going to try it a different way, but the man at the store kept pushing so we bought the first chemical he told us we needed, an alkalinity product. We went home and decided to go with our original plan and called the store. We were then told that we could not return it and there was no returns. This is not on the website, but is apparently on the back of the reciept. I have not found the reciept yet, but I intend to go to the store when I do. I think that they are deceptive at best More...
    (Shopping, Chain Stores)
  • Leslie's Pool Chemical Scam

    BUYER BEWARE -- Free Water Tests - Satisfaction NOT Guaranteed! Leslie's will test your water and suggest lots of chemicals BUT if they don't work OR even if they sold you chemicals you don't need they have a well hidden NO RETURNS POLICY. Sold me a $30 bottle of algecide - when it turned out ALL I NEEDED TO DO WAS BALANCE AND SHOCK MY POOL they refused to accept the un-opened bottle in return or exchange the local staff informed me they are monitored by the FBI and referred me to the BACK OF THE RECEIPT. They got my $30 but will never see me again. More...
    (Shopping, Chain Stores)
    TXGaryF's Picture   TXGaryF    0 Comments   Comments
  • Leslie Pool email issue

    Received email (7/20/12) Page 1 spend $100 & get $20 voucher to be used by end of September. Went in store on 7/24 made a $90.00 purchase & was perpared to spend another $20 or $30 on additional chemicals. Was told offer had expired on 7/22. I called Leslie home office and was told offer expired (Page 3 small print on bottom) on 7/22. Limited time offer - all they had to do was to state that it was only good for 24/48 hours on PAGE 1. Instead they got my $90 and lost a customer who used to spend about $1,000 a year in their store. SORRY Leslie :( More...
    (Shopping, Chain Stores)
    DasveSR's Picture   DasveSR    0 Comments   Comments
  • Leslies Poor, Poor Customer Service!

    I have been trying for over 2 weeks to have a return Fed Ex Label sent to me via email. I ordered 12 solar rings, they are too small and I'd have to order 24 to fit the pool, and that is not cost effective, so I want to return them......after waiting on hold for 20 minutes.....they said I'd have a return label emailed to me in 48 hours......I said I have 2 boxes, so I'd need 2....he said he'd note that......well one label was emailed to me...then the fun began...........between then and now I have placed 3 more calls, at an average wait time of 20 minutes, they must... More...
    (Shopping, Chain Stores)
    kirbiee's Picture   kirbiee    1 Comments   Comments
  • Replace pump motor

    My pool is 8 years old. I had Leslie's replace my pump motor less than 2 years ago, and the motor is making the same whining noise it did when I had it replaced. When the repair man showed up he had very few tools to work with. After about an hour, I noticed him struggling with trying to remove the bolts on the existing motor. I came out to to check up on him and noticed he was trying to loosen the bolts by tightening them. What can be said about a professional repairman that does not even know how to loosen a bolt up. I made him leave when I realized he did not know what he was... More...
    (Repair Services)
    sgdenitto's Picture   sgdenitto    0 Comments   Comments
  • Kingwood Leslie's

    Promises made none kept!! Monday - I was promised a repair by the next day, since there was nothing in front of me. Wednesday - not having had a call - I went by. Not only had they not gotten to mine, there were now a lot in line. Thursday - not fixed. Guy on phone, apologetic, and didn't know why it hadn't been done. I have been without a Polly over a week and no really good reason. May I suggest lazy? More...
    (Repair Services)
    KWDaisy's Picture   KWDaisy    0 Comments   Comments
  • simi store is bad

    The rude greedy old man at the Simi valley store has no customer service training, and can care less about what customers need; he just wants to make a quick sale. I took a sample of my pool water, he simply yelled 'what'ya want me to do with this!'; I replied I needed a water test. Apparently the 'pool water sample bottle' I handed him was not self explanatory. He put a chlorine test strip, then threw the water out, while barking I had to much chlorine and I should bring my water when it was all ok....isn't that the purpose of the water test and why... More...
    (Home Improvement)
    marcosd's Picture   marcosd    0 Comments   Comments

    I have dealt with this pool supply company for many years. I am a pool owner and need a relaible source for supplies and tests. After a recent prolonged storm which caused substantial pool water to be lost ( we had 10- inches in two days) I was concerned about the cyanuric acid level being dillutted below safe levels. This chemicalkeeps the chlorine level stable for long period of time (many months without problem). It is difficult to test at home unlike other basic tests - so I rely on the pool store. I was told that my level was very high ( 100 PPM) - acyually MUCH higher that my... More...
    Cortina's Picture   Cortina    0 Comments   Comments




Df28 says: (11 months ago)
Never again. Ordered service to check and clean heater and turn it on.Techician cleaned the filter which my pool man just did two weeks beforee. I called 800 number and Norma was just great. Got the store 99 on the line and she arranged to have them come back the next day at no service charge. We would have to pay for any parts etc. Man came and did not take the top off nor did he open the heater door to check out. He just turned it on and left. So two trips and nothing requested done.Paid $120 dollars for nothing Terrible service and would caution any one in using Leslies in the west valley or probably any ewhere..

sophmortimer says: (2 years ago)
Reading over these comments, there seem to be more than a few people who seem to have expected more from the company and didn't get it. With pool service (as with any service) it's important to be clear about what you expect in a service or a return policy. I've been burned a number of times by thinking that everyone was on the same page without clearly specifying what my page was. Good luck to everyone with their pool problems.

tazzer says: (3 years ago)
I bought a new motor for my pool from Leslie's talked to the manager at the store in Odessa, Tx told him this was the 4th motor in 5 years we have had to replace he said it was because the seal leaks and he could put it in and guaratees it would last at least 1 year we had him do that, this was in May of 2011 in August the pump went out again and they would not warranty it even though it is supposedly warratied for 1 year and they are rude when you go into the store this is the worst customer service ever! I will not buy from them again!!

mypool1 says: (3 years ago)
I purchased a Solar Cover from Leslies Tucson - #3 202, In Feb of 2009. I was told that there was a 5 year warranty on the cover and to return it if it did not hold up. In 6-2010, I returned it because the bubbles were breaking down little pieces of blue plastic was floating around in the pool. With no questions asked, the store gave me a new cover. Now it is July of 2011 and the same problem is happening. This time the manager of the store told me that only the seam is warrantied and I should never have gotten a new replacement. She said "they are not good covers as they don't hold up". If I had been told this 2 years ago, I would not have invested the money in that cover. I would like Leslies to at least honor their 5 year warranty or give me a substantial savings on a cover that will hold up.

mypool1 says: (3 years ago)
I purchased a Solar Cover from Leslies Tucson - #3 202, In Feb of 2009. I was told that there was a 5 year warranty on the cover and to return it if it did not hold up. In 6-2010, I returned it because the bubbles were breaking down little pieces of blue plastic was floating around in the pool. With no questions asked, the store gave me a new cover. Now it is July of 2011 and the same problem is happening. This time the manager of the store told me that only the seam is warrantied and I should never have gotten a new replacement. She said "they are not good covers as they don't hold up". If I had been told this 2 years ago, I would not have invested the money in that cover. I would like Leslies to at least honor their 5 year warranty or give me a substantial savings on a cover that will hold up.

mypool1 says: (3 years ago)
I purchased a Solar Cover from Leslies Tucson - #3 202, In Feb of 2009. I was told that there was a 5 year warranty on the cover and to return it if it did not hold up. In 6-2010, I returned it because the bubbles were breaking down little pieces of blue plastic was floating around in the pool. With no questions asked, the store gave me a new cover. Now it is July of 2011 and the same problem is happening. This time the manager of the store told me that only the seam is warrantied and I should never have gotten a new replacement. She said "they are not good covers as they don't hold up". If I had been told this 2 years ago, I would not have invested the money in that cover. I would like Leslies to at least honor their 5 year warranty or give me a substantial savings on a cover that will hold up.

realyRukiddingme says: (4 years ago)
ok lets get this right. No one is perfect but you people that own pools should smart in up. Number one if you have to come in and get your water tested 95% of you should not have a pool. Number two if your pool turns green you dont know what your doing and should not have a pool. Number three if you dont have time to read how to clean and chem to your pool pay some one else. Number four If you have problems with you pool its your fault for not taking the time to do it right. So on those busy days in the summer when you are waiting for service in the stores just look around at all the people with the same problem and know you should never have owned a pool . And you should thank every employee for being there taking your rude crap

scooterbill says: (4 years ago)
I live in Jacksonville, Florida and have found salesperson Ms. Saun Gil at the Argule location to be very efficient and nowledgeable. She has done water tests for me, sold product, and is very polite and efficient. I also found that Leslie's prices beat Pinch-A-Penny almost across the board.

ccravensb says: (4 years ago)
I have finally came to distrust anything a Leslies Associate tells me when it comes to questions about pool maintenance. I simply wanted to know how many gph my Matrix Filter Pump produced. I was trying to estimate what I would need for installing an above ground generator on my pool. Instead of helping me get an answer, he immediately reminded me that he was closing and was in the middle of counting down his drawers. Then he went on to trash the Porduct that I had purchased and said that they don't make Chlorine Generators for Above Ground Pools that are any good. Yet i am seeing hundreds of positive reviews about the Intex Chlorine Generator that I ended up buying. So sorry to say I will no longer be throwing my money away on Pool Chemeicals at Leslies. And SO SORRY that I called AFTER Business Hours!!!! I guess they don't want the business that much!!!

trains says: (4 years ago)
I have been doing bussiness with your store in Huntsville, Al, for a number of years .I have always been pleased until last year summer 2009. The manager there now is just rude. I have asked him for help he just walks away. I have been trying to get the discont cupons in the mail like I use to get, I sign up for them over and over again but no respone. I ask your manager to help me with this problem, but he does not seem interested in helpng me. Please help. xxxx Thexxw The store once again is in Huntsville,Al. on North Memorial Parkway. Thank You.

AzGirl520 says: (4 years ago)
All you people saying negative thing about the customer service, tech, equipment need to get alife. It seems that you dont have anything else to do else than talking shit about how each person works and talks. What you guys usually want from they employees is to be kissing your ass. Just get a life instead of talking shit about others.

ronH says: (5 years ago)
I have had problems with these guys as well. My sand filter went of the blink and they keep delaying the repairs and it is covered by a warrenty! This is costing me money to take off work because these guys don't have their "act together." Poor customer service, poor response time, excusses for everything! Store number 649 in Sierra Vista, AZ is a problem store!

smerf says: (5 years ago)
the store in visalia ca real helped me out when no one could. they realy know what they are doing there and i always have fun when i go in there. they are realy up beat and know what they are doning thanks guys

Educatress says: (6 years ago)
Don't use Leslie's Pool Techs!! I made an appointment. Was told that he would be at my house sometime between 12 and 5, and he NEVER showed up. When I called at 5:30, I was told that he did come and I wasn't home. I have 4 dogs. There is no way he could have even come on my property without me knowing about it, not to mention that I spent the afternoon watching out for him from my livingroom windows. I didn't get any support or empathy from the service dept. and when I wanted to speak to a manager, I was given to a dispatcher. I asked for a manager, and was sent to his voice mail. P.S. I still have not heard from him!

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