LESLIES POOL SUPPLIES Reviews and Complaints

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LESLIES POOL SUPPLIES Reviews

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  • Rude Manager



    Cecili (Mgr.) was patronizing and rude. I didn't know the EXACT name of the product I needed to order (I called it Bull Frog) she ridiculed me for not knowing, and was patronizing. With five customers and the only clerk busy, she stayed in the back and would not come out to help customers for about 30 min. She belittled & put down the one clerk in front of customers. Very smarmy & unprofessional. She needs a customer sensitivity and employee management class. More...
    (Miscellaneous)
    goldenbeartax's Picture   goldenbeartax    0 Comments   Comments
  • Leslie's Pool Supplies service sucks



    So here I am taking time off of work so the scheduled technician can come to my house to service my pool equipment and I get a phone call saying they won't be coming and instead I will need to take off tomorrow so they can come because they have over booked their technicians. When I said that was unacceptable and if someone isn't coming today then there needs to be a discount on the service they said "I will see what I can do" and then hung up. So I called again, waited again, went through the same bullshit just to be told there is nothing they can do and there wont be... More...
    (Spa Services)
  • RMA process is broken



    I was happy with the ordering system and web site, and the product was ok (although I had to return it due to no fault of Leslie. The RMA process is broken, though. Customer service never replied to any emails I sent them. Customer service agents were professional and helpful when I called them, but it was clear that my emails to Leslie, including Support-requested emails, had been ignored. The RMA process is of pre-beta quality. In other words, it needs a lot of work. More...
    (Miscellaneous)
  • pentair pump



    Called lieslis pool service to fix leak on filter.The repair man told me it wasn't leaking but I needed this new pump. I had this(wobderful pup installed).Guess what? Yep filter still leaking. Called again. Sent Same man.Aurgued with me he had never been out so he would have to charge me.He told be again not leaking.While he was arguing with me the cleaner came on and water gushed out onto his feet. Long story short. I am still trying to get the (wonderful) pump that not working looked out. Still being given excuses.Another business is fixing my equipment..Pump is 2months old and under... More...
    (Repair Services)
    chosen1's Picture   chosen1    0 Comments   Comments
  • Dishonest Leslie business practices



    After speaking with the district manager, he was still not going to reimburse me for anything. He made excuses like perhaps your copper pipes caused the water to turn green. Or maybe your filter or pumps are bad and then tried to sell me $3800 for three new pumps. This company is dishonest and perhaps even incompetent in some aspect by the fact that they attempt to gain your confidence and then rape you on the sale if you are not knowledgeable enough to see it coming or about the chemicals. I would be satisfied for a refund of $431 in original chemicals purchased or by the fact... More...
    (Miscellaneous)
  • Don't Buy Leslies' Lies



    After buying more than $400 worth of 25-50% over-priced chemicals from this company plus additional $180 in electricity costs, the Leslie's clerks and managers kept on selling and attempting to sell more products after they could not solve one problem. All three stores as is with their company policy is to over-sell products even if they are not needed. I spent close to $600 in 6 weeks attempting to clear the green which was not algae but excessive hardness and metals causing the water to turn emerald green. The store clerks and managers said they cannot tell a person to drain a pool... More...
    (Miscellaneous)
  • RIPOFF



    Highway robbery. Heater quoted from Leslie's at $2000 , online with free shipping from amazon at 1200 ! Don't buy from these crooks. A pump installed a year ago stopped working. Apparently they installed a USED pump but charged $414 for a new one. To fix it, they want another visit for at least $105, and then parts&labor. Compared with my pool guy who will install a new pump for $320 . BEWARE!!!!!! More...
    (Repair Services)
    Pool9188's Picture   Pool9188    0 Comments   Comments
  • Non-existent follow though



    I needed a security pool inground cover and called Leslie's since the local pool service place in Connecticut seems to charge astronomical prices for any service that they provide. Leslie's pool retail store in North Haven CT instructed me to contact the 1800 general customer service # to have this service initiated. The 1800 people exclaimed that I should call the store and they would help me. (Seems like these people are a bit confused). Well, I contacted the store and was told to "come down" and show them the shape of the pool which I cleary said was rectangular and... More...
    (Spa Services)
    marcbrian's Picture   marcbrian    1 Comments   Comments
  • Pool pump not working



    Our fairly new pool pump was not working and needed to be looked at. I was told by other pool owners not to have Leslie's come out because they had not had good experiences but we bought our system through Leslie's so I called our local store in Lafayette and asked them for help. Kyle referred me to Frank at the service department who came out and found the problem in less than 2 minutes. A very knowledgable guy, pleasant and professional. I would definitely feel confident in trusting him with any of my pool issues! Workers like Frank are hard to come by these days. More...
    (Repair Services)
    iwalani3121's Picture   iwalani3121    0 Comments   Comments
  • Leslie's bad service



    You may think when you call Leslie's technician for repair, you will be dealing with professional who knows their job. I wanted to change light to my pool. I was told by their management that I need a technician to fist come to my place and evaluate the pool. I was charged $82 and the technician did not know his stuff. He wasted my time and work, charged $82 and could believe that he know what he was talking about. He gave me an estimate. I called his manager to express my dissatisfaction. So the manager visited my home and all he did is to raise the estimate. I asked for my... More...
    (Repair Services)
    Belarbi's Picture   Belarbi    0 Comments   Comments
  • Holy Extortion Ripoff!



    A tiny plastic Hayward pressure valve costs $38 before tax, $41 out the door, at Leslie's Pool Supply and it can be ordered online for 21-25 with shipping. I'm not a communist but I don't condone rape either. This after the associate without licensing or a chemistry background tells a poor guy his pool will fail and turn green if he goes on vacation for 10 days. If lying was illegal there'd be no one left to run this company, and no republicans in congress either. More...
    (Spa Services)
    tropicanus's Picture   tropicanus    1 Comments   Comments
  • Customer service is not a priority with Leslie's Pool Supplies



    I am so surprised that in this day and age, bad customer service still exists. On Thursday, I had Leslie's come out to replace a filter cartidge. I went to work, but left access to the pool hut. When I came home that night, my pool's water level had dropped 3 inches, and the pump housing is hemorrhaging water. I called Thursday, Friday, Saturday, and they are closed on Sunday. Here we are on Monday...no word from ANYONE at the company to resolve why the replacing of a filter cartridge has resulted in a broken pump. Even though we have used our local store in San... More...
    (Repair Services)
    94070's Picture   94070    0 Comments   Comments
  • Leslie's Pool Service



    We have been using Leslie's Pool Service for some time - We recently had a problem with a component on our pool equipment. I told the service people what the problem was and the part. It took them almost 2 weeks to come check on our pool (it was already turning green because we could not use our equipment) and the service person said he would have to order the part. This was Wednesday and he said they would not have the part until Saturday. I asked him where the part comes from and he did not answer. He came out Saturday and said he fixed everything except one item and proceeded to... More...
    (Repair Services)
    333babyboy333's Picture   333babyboy333    0 Comments   Comments
  • Constently trying to upsell unnecessary products



    This store constantly tries to upsell you products you don't need. They also trash competitor products. For example, Leslie's 3" tabs have exactly the same ingredients as Sam's Club tabs; but at Sam's Club they cost 50% less! The store manager Wayne said that Sam's Club tabs have fillers. NOT true. In fact, the tabs are manufactured by the same company! The only difference is the packaging. Use Leslie's for their free water tests. Then look at the containers of products they recommend and take a picture of its ingredients. Then go buy your... More...
    (Miscellaneous)
  • WEBSITE IS BAD!



    I just wanted to say that in my opinion Leslies Pool Supplies website is structured so un knowing customers are charged and shipped items they did not order. I placed an order for 1 item and was charged and shipped 4 of the same items. they know that many people will not bother to return them and the hassles of getting approval to return them AND THE COSTS OF RETURNING THEM will exceed often times the price of the item they charged you. Their customer service is terrible and non re-responsive! More...
    (Home Improvement)
    8MILE's Picture   8MILE    0 Comments   Comments
  • OUT OF CONTROL!



    I CALLED LESLIES POOL TO ORDER A SKIMMER BASKET AND SPOKE TO A 'SPECIALIST" I WAS VERY SPECIFIC ON THE TYPE/SIZE I NEEDED TOLD HIM IT MUST BE 8 INCHES, HE SAID IT WAS THE RIGHT TYPE/SIZE AND WOULD FIT...THEY SHIPPED A 8/12 INCH BASKET! TO ADD INSULT TO INJURY I WENT ON THEIR 'WEBSITE" TO ORDER SOME CLEANER FOR MY POOL, THE WEBSITE WENT HAY WIRE AND WOULD NOT COMPLET THE ORDER PROCESS, I TRIED TO USE THE CHAT BUT IT WOULD NEVER OPEN,AND BTW IT NEVER DOES! I FINALLY GOT THE ORDER COMPLETED AND PAID USING PAYPAL. I RECIEVED AN EMAIL SAYING THE ORDER WAS COMPLETE AND... More...
    (Home Improvement)
    8MILE's Picture   8MILE    0 Comments   Comments
  • Leslie Pool Supply Antioch, Ca



    APR 24, 2014 | 05:25PM PDT Hi Steve, We wanted to let you know that we've removed your review of Leslie's Swimming Pool Supplies because of privacy concerns. For more information about our Content Guidelines, please visit: http://www.yelp.com/guidelines. We hope you will continue to participate on Yelp while keeping our Content Guidelines in mind. Removed Content: I have been coming to Leslie Pools in Antioch for a few years now and when Charlie Green is there I always get fantastic service. The past few months or so I have been helped by an employee By the name Mindy. The... More...
    (Legal Services)
    Shenry's Picture   Shenry    0 Comments   Comments
  • Betty has a problem with the truth!



    I sold my house and my new home does not have a pool. In late winter when the products were on sale I had purchased a bucket of 3%u2019 Jumbo Chlorine Tabs (unopened) and a box of Power Powder Plus - pool shock (unopened) . I do try to be thrifty and enjoy saving $$. So when I tried to return the unopened products to the store on Greenway and Tatum I was informed they do not take chemicals back, with or without a receipt! Rather beat up verbally the clerk %u2018Wesley%u2018, I went home and call the corporate office. I was connected to Betty. She curtly and very rehearsed informed me that... More...
    (Shopping, Chain Stores)
  • Service of Pool Filter



    Several years ago, I had Leslie's pool supply replace all piping, pool filter and pump for our pool. I called them last week to ask that they come out clean the filter and inspect all of the equipment to make sure it was ready for summer. I also asked that they install LED lights to replace the existing lights. They arrived on Tuesday. Pulled the filter assembly and determined it needed to be replaced. Naturally my warranty period had expired. I asked them to give me a price to replace the filter assembly. The price quoted was more than a total new filter unit! I buy all of my... More...
    (Repair Services)
    mizpeaches's Picture   mizpeaches    0 Comments   Comments
  • Order for chlorine



    We have been longstanding customers of Leslies Pool supplies and have been pleased with their services until recently when I ordered incorrectly Chlorine tablets instead of Chlorbrite. When attempting to correct the order and determine how we could return the product we have not been given answers, just the run around with no one giving us direction what can be done. Now we are getting no responses which I could perhaps understand if I had been rude however that is not the case. I am now researching where else I can get pool supplies only because no one is giving us answers. Too bad. More...
    (Miscellaneous)
    bobdeb51's Picture   bobdeb51    0 Comments   Comments
  • Defective Hayward $1500 pump



    Leslie's has the worst customer service of any company that I have experieced. I had to wait 2 weeks for a service call , the whole time the the pool is turning black and green......but they don't seem to care about that. The technician said everything was fine and wouldn't show up so Leslie's service in the Palm Springs , CA area wanted me to wait a whole month for the tech to come back......as he was supposedly all booked up. So that is 6 weeks with a defective pump that would not work......By now the water is completely black.....but Leslie's could care less. So... More...
    (Spa Services)
    kempgary's Picture   kempgary    0 Comments   Comments
  • Double service charge and trip charge for repair



    Service Department. A service tech came out and unclogged my pool pump on Dec. 2, 2013 which was filled with leaves. It took him 20 minutes. I asked him to also replace a sticking ball valve I had discussed with him on his last visit. He told me the ball valve is a standard item to carry but he didn't happen to have one that day. I called the service department two days later to see when he was coming back. They told me Sean (the tech) had left the company and that to replace the ball valve they would charge me another trip charge and another labor charge. That's a ripoff. More...
    (Repair Services)
    spellex's Picture   spellex    1 Comments   Comments
  • pool filter



    I have circulation problems after a new de filter was installed on oct.30 2013. I have been trying to get these resolved before a freeze. I have been stiffed on a scheduled repair after waiting for the technician all day without a call until well after the scheduled time promised. This is not what I spent $1500 dollars to worry about. The technician Al called me to inform me he could not get to me until Friday dec.6th. This will be to late to save my pool from freezing which is scheduled to come in on Thursday the 5th. I should have priority since I have had called and gone by twice in 20... More...
    (Repair Services)
  • leslies poor follow up on repair order



    requested 3 items,motor inop,clean filter,replace timer.7/18 tech arrived and gave estimate for motor.and said would turn in to store.when I called service later they did not no about order and said I should take order to store on 7/29.on 8/6 the morning tech no-showed and at 6pm joel v.installed motor but too late for filter clean.on 8/16tony replaced timer and cleaned filter,did good job.this resulted in third trip charge and once again pool was swimmable after a month of the initial call. More...
    (Repair Services)
    martww2's Picture   martww2    0 Comments   Comments
  • sold wrong chemicals for my pool



    I went to Leslie's Pool in Warwick, RI to purchase parts for my filter. While I was there, I decided to pickup some shock. I checked with the salesman to make sure I was buying the correct product for a pool using chlorine free chemicals which he said I was. When I was ready to use the product, almost a month passed. I poured the first packet into the pool and noticed it stated not for use with chlorine free chemicals. I took the other packet back and was told I couldn't return chemicals, plus 14-days had elapsed. I was so upset because it wasn't my fault I was sold the... More...
    (Spa Services)
    LeslieA's Picture   LeslieA    0 Comments   Comments
  • pool cleaner supplies and water balance



    I went to Leslies on Douglas Road in Roseville asking for assistance in balancing water levels. The seasoned employee took my water sample and very cautiously conducted all of the appropriate tests. I am a social worker, so I am generally a little chatty. This worker did not speak during the testing. He would ask additional questions ie.. " Are you going through a lot of chlorie etc..." After he completed his test, still nt saying a word, he proceeded to walk directly to the chemical isle. He used his highlighter to show me the names of chemiclas that I needed and the... More...
    (Home Improvement)
    Njmcnam's Picture   Njmcnam    0 Comments   Comments
  • Customer Service is terrible



    The employees and manager in the Hazlet, NJ store are terrible at what they do and appear as though they do not want to be there. I had a late start in opening my pool and after changing the sand, shocking, and adding algaecide, I was not seeing any results in cleaning the water. I took a sample to a young uninterested employee. She spoke to me like a robot, asking the usual questions, not caring a bit about my issue. I did this every day for a week and NOBODY took an interest, other than selling me more chemicals. Try this, try that. I will no longer patronize Leslie Pools until they clean... More...
    (Miscellaneous)
    JB0954's Picture   JB0954    0 Comments   Comments
  • Leslies defective Hayward automatic pool cleaner



    We purchase the Hayward automatic pool cleaner which was advertised to clean my entire pool, but it was defective, and Leslie's pools would not refund me, or make it right. Leslie's and Hayward pool cleaner has false advertising to say that the automatic cleaner cleans to entire pool, as the pool cleaner just cleaned in a straight line and then went to the deep end of the pool and just sat there, not even moving. When i went back to the store two months later to get a refund, they stated they only have a two week refund policy! We had not used the pool cleaner for several weeks... More...
    (Advertising)
    snowman1's Picture   snowman1    1 Comments   Comments
  • Lone Wolf Colony broken spa



    We were having trouble with the spa turning itself off and not getting hot enough. Called Leslie's store number 390. Their representative (Efren) came out and told us that we needed several parts. I have the numbers if you care. He said they had to order the parts, gave me a price for parts and labor and asked me to sign the work order/invoice which I did. He left an came back almost instantly and said his boss told him to test the water for Calcium. He took a test sample with him. Told me he would call me back when the parts came in so we could fix the spa. This was on June 25, 2013.... More...
    (Spa Services)
    sbhorton's Picture   sbhorton    0 Comments   Comments
  • Leslies Pool, worst customer service ever Greensboro, NC Wendover



    I went to Lesies Pool Supplies to get a few things, I had to wait about 45 min. with my purchase on the counter, while the manager waited on another customer who had been there , he said " for two hours". So I waited patiently while other CUSTOMERS came and went. When my turn came to check out another customer walked in put her sample on the counter and the manager proceeded to wait on her. I did wait a bit longer because I didn't know if the product would be available at Lowes. This is not my worst experience at Leslie's Pools but its not my only one either. It's... More...
    (Repair Services)
    AItusk's Picture   AItusk    1 Comments   Comments
  • Leslies pool doesn't honor online pricing



    I have been a customer for years at the Parma Ohio location and have never had an issue until last week. I needed chlorine and found it online at Leslies for $84.99 so I went to the store to purchase it and found the in store price was $99.99. I asked the 16 year old that was close by to see why the price was $15.00 more here and he replied "what is the online price with shipping? They probably don't have to pay rent for a building like we do" What? Is this guy for real. I checked while standing in the store and found out with shipping the cost was still $10.00 cheaper than... More...
    (Miscellaneous)
    mjdizzy's Picture   mjdizzy    2 Comments   Comments
  • Leslies Pool Supplies Rte 145 Whitehall PA



    Beware the "bring your water in for testing" scheme they have. I did that, and while waiting over half an hour noticed that every person was told they needed hundreds of $$ in chemicals to make their pools right. In my case the tab was $200. I did exactly as instructed, over 3 days, and water was no clearer, better, or more usable. In talking with two diff. pool company owners/experts, they laughed and said "ha ha we hear this all the time." It's a money making scheme. Skip the water testing and just keep your pool chlorinated, shock as needed, and you'll... More...
    (Miscellaneous)
  • leslie pool supplies in paramus nj



    this morning i called leslie's to see if they had a product i needed. When asked if they had it in stock they replied "yes" for now. I explained i would be traveling from another state and did not want to make the trip unless i was able to obtain the merchandise. When I arrived at the store not one sales rep offered to assist us We found the item on our own and were literally pushed aside when a sales rep was trying to get to the same section of the display as we were. We were literally pushed aside (after traveling for over 20 miles) . We decided at that time not to make a... More...
    (Spa Services)
    poptart's Picture   poptart    0 Comments   Comments
  • On-line product purchase, will not allow return



    Purchased Pool Paint at Leslie's On-line ordering using manufacturers calculations and ended up having product left over. Leslie's will not allow me to return unopened and unused product. They also do not allow the product to be returned a retail store. This is bad customer service so beware. They were glad enough to take my money for ordering too much product but it is quite a different story when I want to return the over sold product. I do not see a reason to purchase from a vendor that treats their customers this way when there are so many other pool suppliers to choose from. More...
    (Home Improvement)
    jwehnpool's Picture   jwehnpool    0 Comments   Comments
  • Horrible Treatment from Assistant Manager. Massachusetts



    I purchased some supplies from this woman who portrayed herself to be THE store manager. She told me how to use the chemicals and what to do. I follow her directions to the T and it made everything worse. To boot I call back she refuses to listen nor answer my questions. I than went to return the products to find that i was told i couldn't. i confronted the young lady and her face became red her voice elevated and was speaking to me like I was dumb. I asked her what her name was and told her that I was upset. she than began to cry. This woman should not be employed with your company.... More...
    (Shopping, Chain Stores)
    pissedoff2013's Picture   pissedoff2013    0 Comments   Comments
  • Repair



    Service person(Robert) was surly and sloppy. He changed the sand in the filter and left stains all over the flagstone and cool deck. He also dumped sand on my lawn and left it there. When he came in for payment I asked if it was customary for the sand to be left on my lawn. He said no and asked if I had a shovel. Gave him a shovel and he removed some of it. Luckily I have a power washer and the stains came out(in 102 degree weather). He has no customer service skills and I won't be using Leslie's for anymore service. The service call # was1655144. More...
    (Repair Services)
  • 13823 W Hillsborough, Tampa, Florida 33635



    I've been doing business with Leslies for quit some time. Dislike Pinch A Penny. I had been buying my supplies from your Sheldon & Waters store until you opened the store in Oldsmar. Way to much turnover in the management in T&C.($1000's) I was very pleasantly surprised the Manager in Oldsmar is Tish Foxworth.. I got to know her at the T&C store and then she was gone? She is absolutely priceless. Knowledgeable, personable, helpful and generally a great person/employee. Please acknowledge her for what she is doing for your company. I personally am in sales and... More...
    (Home Improvement)
    casperfa's Picture   casperfa    0 Comments   Comments
  • Customer Service



    Mike in the N Dale Maybry store Tampa went out of his way to get me the best price on a pool pump motor. He was working by himself while everyone else was in a meeting.After phone tag back and forth due to counter customers he called me with a great deal. If this man is not promoted your doing your business a great disservice. Outstanding customer service even under pressure!... Bob More...
    (Repair Services)
    roram's Picture   roram    0 Comments   Comments

LESLIES POOL SUPPLIES Reviews By Product

 

LESLIES POOL SUPPLIES Comments


cris60 says: (4 weeks ago)
 0
we bought our first spa..and we went to Leslie Pool supplies and ask them for help on how to take care of water...the lady we talked to sold us two tjing to make water clear...and to fight fungi in water...and she said tocome back to get water test in a few days.....we went back today...and the guys that was thete was sooooooo rude!!!!!!!he acted like he ddidn't want to do it..and when we ask him a question he was frustrated that we were asking him questions about a lot of different things because you didn't want to explain it too much!!!this is our first time having that so we have to ask questions to make sure that we understand what he's saying and what we're going to do'......but he was getting frustrated ...i will not go back thete if they treat us bad...that he just keptbreathing hard and explain it to us what we have to do that is not right....if he doesn't like his job then he needs to go somewhere else and give it to somebody that would love to have a job....I had to get out of there because my husband was getting frustrated with him because he didn't want to explain it to us over and over again what we need to do because he was talking so fast and talking like we knew what we weredoing....



cris60 says: (4 weeks ago)
 0
we bought our first spa..and we went to Leslie Pool supplies and ask them for help on how to take care of water...the lady we talked to sold us two tjing to make water clear...and to fight fungi in water...and she said tocome back to get water test in a few days.....we went back today...and the guys that was thete was sooooooo rude!!!!!!!he acted like he ddidn't want to do it..and when we ask him a question he was frustrated that we were asking him questions about a lot of different things because you didn't want to explain it too much!!!this is our first time having that so we have to ask questions to make sure that we understand what he's saying and what we're going to do'......but he was getting frustrated ...i will not go back thete if they treat us bad...that he just keptbreathing hard and explain it to us what we have to do that is not right....if he doesn't like his job then he needs to go somewhere else and give it to somebody that would love to have a job....I had to get out of there because my husband was getting frustrated with him because he didn't want to explain it to us over and over again what we need to do because he was talking so fast and talking like we knew what we weredoing....



raydell says: (4 months ago)
 0
On 5 june I purchased a hand rail for my pool. I paid for all parts and installation at that time. 14 June I found a service card on my door stating that they were here at 2:30 and I would have to reschedule my appointment. First of all no one notified me that they would be here on 14 June. I rescheduled my appointment and was told the rail would be installed on 21 June. Well the man came looked at the pool and told me he would schedule an install date. He tried calling Phoenix office but got no response, although they are suppose to be working. This not very good customer service, especially when you paid an large sum to get this all taken care of. I am really dissatisfied with this service.



Df28 says: (1 year ago)
 0
Never again. Ordered service to check and clean heater and turn it on.Techician cleaned the filter which my pool man just did two weeks beforee. I called 800 number and Norma was just great. Got the store 99 on the line and she arranged to have them come back the next day at no service charge. We would have to pay for any parts etc. Man came and did not take the top off nor did he open the heater door to check out. He just turned it on and left. So two trips and nothing requested done.Paid $120 dollars for nothing Terrible service and would caution any one in using Leslies in the west valley or probably any ewhere..



sophmortimer says: (2 years ago)
 0
Reading over these comments, there seem to be more than a few people who seem to have expected more from the company and didn't get it. With pool service (as with any service) it's important to be clear about what you expect in a service or a return policy. I've been burned a number of times by thinking that everyone was on the same page without clearly specifying what my page was. Good luck to everyone with their pool problems.



tazzer says: (3 years ago)
 0
I bought a new motor for my pool from Leslie's talked to the manager at the store in Odessa, Tx told him this was the 4th motor in 5 years we have had to replace he said it was because the seal leaks and he could put it in and guaratees it would last at least 1 year we had him do that, this was in May of 2011 in August the pump went out again and they would not warranty it even though it is supposedly warratied for 1 year and they are rude when you go into the store this is the worst customer service ever! I will not buy from them again!!



mypool1 says: (3 years ago)
 0
I purchased a Solar Cover from Leslies Tucson - #3 202, In Feb of 2009. I was told that there was a 5 year warranty on the cover and to return it if it did not hold up. In 6-2010, I returned it because the bubbles were breaking down little pieces of blue plastic was floating around in the pool. With no questions asked, the store gave me a new cover. Now it is July of 2011 and the same problem is happening. This time the manager of the store told me that only the seam is warrantied and I should never have gotten a new replacement. She said "they are not good covers as they don't hold up". If I had been told this 2 years ago, I would not have invested the money in that cover. I would like Leslies to at least honor their 5 year warranty or give me a substantial savings on a cover that will hold up.



mypool1 says: (3 years ago)
 0
I purchased a Solar Cover from Leslies Tucson - #3 202, In Feb of 2009. I was told that there was a 5 year warranty on the cover and to return it if it did not hold up. In 6-2010, I returned it because the bubbles were breaking down little pieces of blue plastic was floating around in the pool. With no questions asked, the store gave me a new cover. Now it is July of 2011 and the same problem is happening. This time the manager of the store told me that only the seam is warrantied and I should never have gotten a new replacement. She said "they are not good covers as they don't hold up". If I had been told this 2 years ago, I would not have invested the money in that cover. I would like Leslies to at least honor their 5 year warranty or give me a substantial savings on a cover that will hold up.



mypool1 says: (3 years ago)
 0
I purchased a Solar Cover from Leslies Tucson - #3 202, In Feb of 2009. I was told that there was a 5 year warranty on the cover and to return it if it did not hold up. In 6-2010, I returned it because the bubbles were breaking down little pieces of blue plastic was floating around in the pool. With no questions asked, the store gave me a new cover. Now it is July of 2011 and the same problem is happening. This time the manager of the store told me that only the seam is warrantied and I should never have gotten a new replacement. She said "they are not good covers as they don't hold up". If I had been told this 2 years ago, I would not have invested the money in that cover. I would like Leslies to at least honor their 5 year warranty or give me a substantial savings on a cover that will hold up.



realyRukiddingme says: (4 years ago)
 0
ok lets get this right. No one is perfect but you people that own pools should smart in up. Number one if you have to come in and get your water tested 95% of you should not have a pool. Number two if your pool turns green you dont know what your doing and should not have a pool. Number three if you dont have time to read how to clean and chem to your pool pay some one else. Number four If you have problems with you pool its your fault for not taking the time to do it right. So on those busy days in the summer when you are waiting for service in the stores just look around at all the people with the same problem and know you should never have owned a pool . And you should thank every employee for being there taking your rude crap



scooterbill says: (4 years ago)
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I live in Jacksonville, Florida and have found salesperson Ms. Saun Gil at the Argule location to be very efficient and nowledgeable. She has done water tests for me, sold product, and is very polite and efficient. I also found that Leslie's prices beat Pinch-A-Penny almost across the board.



ccravensb says: (5 years ago)
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I have finally came to distrust anything a Leslies Associate tells me when it comes to questions about pool maintenance. I simply wanted to know how many gph my Matrix Filter Pump produced. I was trying to estimate what I would need for installing an above ground generator on my pool. Instead of helping me get an answer, he immediately reminded me that he was closing and was in the middle of counting down his drawers. Then he went on to trash the Porduct that I had purchased and said that they don't make Chlorine Generators for Above Ground Pools that are any good. Yet i am seeing hundreds of positive reviews about the Intex Chlorine Generator that I ended up buying. So sorry to say I will no longer be throwing my money away on Pool Chemeicals at Leslies. And SO SORRY that I called AFTER Business Hours!!!! I guess they don't want the business that much!!!



trains says: (5 years ago)
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I have been doing bussiness with your store in Huntsville, Al, for a number of years .I have always been pleased until last year summer 2009. The manager there now is just rude. I have asked him for help he just walks away. I have been trying to get the discont cupons in the mail like I use to get, I sign up for them over and over again but no respone. I ask your manager to help me with this problem, but he does not seem interested in helpng me. Please help. xxxx Thexxw The store once again is in Huntsville,Al. on North Memorial Parkway. Thank You.



AzGirl520 says: (5 years ago)
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All you people saying negative thing about the customer service, tech, equipment need to get alife. It seems that you dont have anything else to do else than talking shit about how each person works and talks. What you guys usually want from they employees is to be kissing your ass. Just get a life instead of talking shit about others.



ronH says: (5 years ago)
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I have had problems with these guys as well. My sand filter went of the blink and they keep delaying the repairs and it is covered by a warrenty! This is costing me money to take off work because these guys don't have their "act together." Poor customer service, poor response time, excusses for everything! Store number 649 in Sierra Vista, AZ is a problem store!



smerf says: (5 years ago)
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the store in visalia ca real helped me out when no one could. they realy know what they are doing there and i always have fun when i go in there. they are realy up beat and know what they are doning thanks guys



Educatress says: (6 years ago)
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Don't use Leslie's Pool Techs!! I made an appointment. Was told that he would be at my house sometime between 12 and 5, and he NEVER showed up. When I called at 5:30, I was told that he did come and I wasn't home. I have 4 dogs. There is no way he could have even come on my property without me knowing about it, not to mention that I spent the afternoon watching out for him from my livingroom windows. I didn't get any support or empathy from the service dept. and when I wanted to speak to a manager, I was given to a dispatcher. I asked for a manager, and was sent to his voice mail. P.S. I still have not heard from him!




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