LESLIES POOL SUPPLIES Complaint

LESLIES POOL SUPPLIES Complaint

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Customer service is not a priority with Leslie's Pool Supplies


I am so surprised that in this day and age, bad customer service still exists.

On Thursday, I had Leslie's come out to replace a filter cartidge. I went to work, but left access to the pool hut. When I came home that night, my pool's water level had dropped 3 inches, and the pump housing is hemorrhaging water.

I called Thursday, Friday, Saturday, and they are closed on Sunday. Here we are on Monday...no word from ANYONE at the company to resolve why the replacing of a filter cartridge has resulted in a broken pump.

Even though we have used our local store in San Carlos, CA for five years, I am told "we're trying to get ahold of the technician." Five days later, I am still waiting to hear back from the service tech, the store, the company. Silence is not golden when you are in business. I am led to believe that Leslie's Pool Supplies does not value customer service.


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