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LESLIES POOL SUPPLIES Complaint - Leslies Poor, Poor Customer Service!
LESLIES POOL SUPPLIES Complaint

LESLIES POOL SUPPLIES Complaint

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Leslies Poor, Poor Customer Service!


I have been trying for over 2 weeks to have a return Fed Ex Label sent to me via email. I ordered 12 solar rings, they are too small and I'd have to order 24 to fit the pool, and that is not cost effective, so I want to return them......after waiting on hold for 20 minutes.....they said I'd have a return label emailed to me in 48 hours......I said I have 2 boxes, so I'd need 2....he said he'd note that......well one label was emailed to me...then the fun began...........between then and now I have placed 3 more calls, at an average wait time of 20 minutes, they must have 1 person handling all the calls.....and 2 emails later, and a voicemail I left with them....the rep said I could expect a label in 72 hours!! 72 hours?? Why does it take so long....I've already been waiting 200 hours.........he sid she was there and I could talke with her......he transfered me, and guess what??? I got her voicemail............good luck to me, huh??? I will never, ever, EVER order from this company again!!!


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Comments


txkim says: (6 years ago)
 0
I agree.My experience with the customer service department was horrible. Misquotes on prices for work, scheduled appointments being bumped at the last minutes for office meeting and flat out no-shows. And they were so uncaring about the fact that they have inferior service-like its my problem that I cant wait here day after day for them. Will not use their company again.




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