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LESLIES POOL SUPPLIES Complaint - Leslie's pool repairs
LESLIES POOL SUPPLIES Complaint

LESLIES POOL SUPPLIES Complaint

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Leslie's pool repairs


3 weeks ago I scheduled an appointment to have my pool light remounted. Today I am told that they don't have the correct parts!
I called 5 times to ensure that the job would be completed correctly today.
1) the scheduler put a not that I wanted a site eval - I did not - I just wanted the screws replaced in the light fixture!
2) when the tech called today he thought he was doing a site eval - I texted the pictures I tried to send 3 weeks ago and he tried to get the correct parts but were not available.
3) then the service manager Matt Brannen 214-402-3746 called and indicated that the light was cracked based on the pictures and it would required a complete replacement of the fixture. While I am holding the light in my hand and confirming that the fixture is not cracked!

This is very annoying!!!
So in the end your company did not perform the repair and I feel that they lied to me to try to get me to purchase a new light fixture that I do not need!

I took off work and called 5 times to ensure the repair could be completed HOWEVER your incompetent staff ensured that I will not be using leslies for any of my pool needs in the future!

You need to hire some competent people!


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