LESLIES POOL SUPPLIES Complaint

LESLIES POOL SUPPLIES Complaint

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Service/Rude Employees that are incompetent - Hayward


We had been waiting for a phone call from our local Leslie's Pool store to call when the part we order the week before. No phone call, so my husband drove over. He was greeted by one of the employee's with not a "Hello, welcome to Leslie's how can help you". Instead "what do you want". She wasn't able to help or locate the order so she called the next employee from the back. He appeared to be upset that he was disturbed. We have never had such rude people at this store. Because of this I called to speak to the manager. The person that answered said he wasn't there. Wanted to know why I was asking. I told him and he got upset. I asked him for the manager name, Jordan. And started to ask for his Corporate phone number. He hung on me. I called back and he said that we must have just gotten disconnected, he thought I was finished and hung up on him. Right now there are 3 people in that store that are not capable of dealing with customers. We purchased a new pump last year when were remodel and redesigned our pool. You had always had very helpful employees until now. With service like this, we will be not be using your store again.


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