LESLIES POOL SUPPLIES Complaint

LESLIES POOL SUPPLIES Complaint

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They're salesmen, not technicians, and they hate their customers - Hayward DE pool filter


Less than a year ago I had Leslies out to fix my filter and they talked me into buying a new filter. They wanted to charge me $1100 for the filter but when I pointed out that I could get the same filter on line, delivered, for $625, they dropped the price. (But hey, you can't blame them for trying to get an extra $475 from someone too trusting to look at what the price should really be, right?) The filter never worked quite as well as the old one, and now, the pressure goes up to 35psi, even after cleaning and there's a ton of DE in the pool, so I call them and ask them to come take a look because it's still under warranty. So Sayed SHOUTS at me on the phone and in person, treats me like an idiot, lectures me about having to clean it twice a year and then finally concedes that IF it is a part that is covered by the warranty, which it probably isn't, they will OBVIOUSLY get Hayward to replace the part but in the meantime I have to pay them to clean the filter.
Do yourself a favor and find a local pool guy who builds his business on quality work and customer service and will treat your pool as if it's his own.


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